FAQ

SellPoint Store is an online classified marketplace where individuals and businesses can advertise products and connect directly with potential buyers.

Sellers create an account, complete the required verification, and upload their products. Buyers can browse listings, contact sellers directly, and arrange the purchase with the seller.

Yes. Sellers may be required to complete KYC (Know Your Customer) verification before they can fully use certain selling features on SellPoint Store.

KYC verification helps improve trust and accountability on the platform by helping verify the identity of sellers.

Yes. Buyers can contact sellers through the available contact options, including direct contact and WhatsApp where provided by the seller.

No. SellPoint Store does not process or hold payments between buyers and sellers. Payment arrangements are made directly between the buyer and seller.

No. SellPoint Store does not provide an escrow or payment-holding service.

Buyers are strongly advised to receive and inspect the product before making payment. Make sure the product is what you ordered and that you are satisfied with its condition before paying the seller.

If you choose to make payment before receiving and inspecting the product, you do so at your own risk. SellPoint Store is not responsible for payments made outside the recommended process.

No. Sellers are responsible for the products they advertise. Buyers should carefully verify the product, seller, condition, price, and other relevant details before completing a transaction.

Open the product listing and use the available contact options. Depending on the seller, you may be able to contact them directly or through WhatsApp.

Yes. Buyers and sellers can communicate directly and agree on a price and other transaction details.

No. Delivery arrangements are made directly between the buyer and seller unless a specific delivery service is separately provided or identified on the platform.

Before paying, buyers should verify the seller, inspect the product, confirm that it matches the listing, check its condition, and make sure all important details have been agreed upon.

No. Listings must comply with SellPoint Store's Terms of Use and applicable laws. Prohibited, illegal, fraudulent, counterfeit, or restricted products may not be listed.

Create an account, complete any required verification, and create a listing with accurate product information, images, price, and contact details.

Yes. Where the feature is available, sellers can edit and update their listings through their account.

If promotional features are available, sellers may be able to pay to boost or promote their listings for increased visibility.

SellPoint Store is a platform that connects buyers and sellers. Sellers are responsible for fulfilling their agreements with buyers. Buyers should take appropriate precautions before making payment.

Try to resolve the matter directly with the seller first. You can also report suspicious, fraudulent, or prohibited activity to SellPoint Store for review.

Use the available reporting feature or contact SellPoint Store with the relevant information. We may review reported listings or accounts and take appropriate action.

Sellers who have completed the platform's required KYC process may receive an appropriate verification status. However, verification does not guarantee the quality, authenticity, or reliability of every product or transaction.

No. KYC verification helps establish the identity of a seller, but it does not guarantee that the seller will fulfill every transaction as expected. Buyers should still exercise caution.

Yes. Businesses can use SellPoint Store to advertise their products, subject to the platform's requirements and Terms of Use.

SellPoint Store does not provide payment or escrow protection. Buyers and sellers are responsible for their own transactions and should take appropriate precautions.

Inspecting the product helps you confirm that it matches the description and meets your expectations before you release payment directly to the seller.

Contact the seller, discuss the product and transaction details, arrange delivery or collection, inspect the product, and then make payment directly to the seller if you are satisfied.

No. Products are advertised by independent sellers. SellPoint Store provides the platform for sellers to advertise and for buyers to find and contact them.

Yes. SellPoint Store may remove or restrict listings that violate its Terms of Use, applicable laws, or platform rules.

You can contact SellPoint Store through the official contact information provided on the platform.